Refund Policy for Oasis Medical Group

 

Effective Date: 3/11/25

 

Oasis Medical Group is committed to providing high-quality healthcare services to our patients. This Refund Policy outlines our procedures regarding refunds for services rendered at our clinic.

 

1. General Policy: Payments for services rendered at Oasis Medical Group are typically non-refundable. However, we understand that there may be exceptional circumstances where a refund may be warranted. This policy applies to all payments made, including co-payments, deductibles, and self-pay services.

 

2. Refund Eligibility: Refunds may be considered in the following circumstances:Duplicate Payments: If a patient mistakenly makes multiple payments for the same service or visit, a refund may be issued.Service Cancellation: If a scheduled appointment is canceled by the clinic without sufficient notice, a refund may be issued for any pre-paid services.Billing Errors: If there is an error in billing, such as incorrect charges, a refund may be issued.

 

3. Requesting a Refund: To request a refund, patients must contact our billing department within 30 days of the payment date. The following information should be provided:Patient’s full nameDate of serviceReceipt or proof of paymentReason for refund requestRefund requests can be submitted through our contact information below:

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4. Refund ProcessingOnce a refund request is received, we will review it and notify the patient of the outcome within 14 business days. If a refund is approved, processing time may vary based on the payment method used. Refunds will generally be issued to the original payment method.

 

5. Non-Refundable ServicesCertain services, such as administrative fees, missed appointments, and consultation fees for services not rendered, may not be eligible for refunds. Please review these details at the time of service.

 

6. Changes to This PolicyOasis Medical Group reserves the right to modify or amend this refund policy at any time. Any changes will be posted on our website and will apply to all future transactions.

 

7. Contact UsIf you have any questions regarding our refund policy or the refund process, please contact us at:Oasis Medical Group at the contact information above.

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Oasis Medical Group

 

906 Sycamore Ave, Vista, CA, 92081

www.oasismedical.net

(619)-715-4289